CENTRAL OFFICE FOR ADMINISTRATIVE AND ELECTRONIC PUBLIC SERVICES
SERVICES
INTERNATIONAL RELATIONS
News
15 June 2015
We inform our customers that from 1 June 2015 appointment for vehicle administration is no longer available by 06-1-412-6445 phone number, only via Government Customer Line 1818.21 May 2015
We inform our customers that opening hours at the Personal Customer Service Centre (Budapest XIII. kerület, Visegrádi utca 110 – 112.) on 24 May 2015 (Sunday) and 25 May 2015 (Monday) will change as follows:
24 May 2015 (Sunday) CLOSED, 25 May 2015 (Monday) CLOSED
24 May 2015 (Sunday) CLOSED, 25 May 2015 (Monday) CLOSED
08 May 2015
The payment method of administration fee has been expanded at the KEKKH Personal Customer Service Centre (1133 Budapest, Visegrádi utca 110.). In addition to the existing cash transfer order (check) now it is possible to arrange the administration fee for Official Certificate of Good Conduct even by credit card thus making the administration procedure easier. The payment via POS terminal saves time by avoiding queues at post offices and in addition no transaction costs will be charged.04 May 2015
“Suitcase” version of the document office - another step towards the customer-centric administration
One of the main tasks of the public administration is to provide high-level and accessible to everyone services. The Central Office for Administrative and Electronic Public Services (KEKKH) and the National Info communication Services Co. Ltd. (NISZ) using IT applications create an opportunity to set up a special, mobilized service that can be reached anywhere in the country and can ensure a secure, user-friendly operation of document offices’ services.
29 April 2015
We inform our customers that the Personal Customer Service Centre (Budapest XIII. kerület, Visegrádi utca 110 – 112.) on 1st of May (Friday) will be closed.
On this day only passports issued in extraordinary procedure (within 7 days) or in urgent procedure (within 3 days) can be received from 8:00 till 20:00.02 April 2015
We kindly inform our respected customers that opening hours at the Personal Customer Service Centre (Budapest XIII. kerület, Visegrádi utca 110 – 112) will change in April as follows:5 April 2015 (Sunday) CLOSED
6 April 2015 (Monday) CLOSED
30 January 2015
From the 1st of January 2015, due to the changes in regulations regarding the Official Certificate of Good Conduct, the Official Certificate of Good Conduct can be requested exclusively by the applicant and he or she is the only person to receive the certificate (or extension order) at the Customer Service Centre ( 1133 Budapest, Visegrádi utca 110) . The possibility of proxy has been terminated.
26 November 2014
Types of affairs operated on KEKKH’s electronic administration platform (Web Assistant Application) as well as document status querying service are already available on smartphones using the mobile application “OkmányApp”. The application allows us for example replacing our identity card and passport with unchanged data content; we can notify changes to ownership of the vehicles and even official certificate of good conduct can be applied for. The application can be expanded by further administration options displayed on the electronic platform. The application is already available on Google Play and AppStore.27 August 2014
Since its renewal more than 500 thousands of calls has been answered by the Government Customer Line. During the period from January till June, most of questions have been related to customer gate but many people were interested in topics related to among others driving license, passport, higher education admission system, official certificate of good conduct and in addition general issues on public administration.13 August 2014
Due to an easily accessible communication platform implemented at the Personal Customer Service Centre of KEKKH deaf and hard of hearing customers visiting the customer service centre can smoothly arrange their document office related affairs.